Privacy and Security

Our Privacy Pledge

We value our customers’ trust, which is why we pledge to respect your privacy. All the information that you provide will be protected and treated with the utmost confidentiality, and will not be handed over, disclosed or sold. From time to time we may revise this Privacy Policy; please review it periodically so that you are up to date on our policies and practices.

This Privacy Policy applies to all users of our Website and mobi- sites and emails which are used to access and purchase our products and services.
The purpose of this Privacy and Security Policy is to set out how, why and when www.wholesurgical.co.za uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”). It is important that you read this Privacy Policy together with our other terms and conditions, privacy
notices or policies we may provide from time to time when we collect or use your Personal Information.

The Information That We Collect

When Purchasing

We request only the necessary information like personal IP, first name, last name, address, credit card (if you choose to pay with a credit card), email and password to process your order. The information needed will ultimately depend on the payment method you choose. We do not store your credit card information. We only use it to process the transaction. After your purchase, your data (excluding credit card information) will be added into our customer database. You may, at anytime, request us to delete your information from our database. We will never share your information.

PayPal: If paying with PayPal, you will not provide any of your financial information. We will ask for your e-mail address (to communicate with you only in relation to the transaction) and your shipping address.

Credit Card: If paying with credit card, we will request your name, e-mail address (to communicate with you only in relation to the transaction), shipping address, billing address, telephone number and credit card information (which we will keep until payment is received). For your protection, all the information you provide is handled by a secure line called SSL, Secure Sockets Layer. The SSL encrypts the link between web server and browser protecting the privacy and integrity of all data submitted to us.

When Registering

You do not need to register when purchasing. If you are planning on buying regularly from us, registering will allow you to Login and review your order history, reorder supplies from your past orders, and expedite your checkout process (your will not need re-input information). If you choose to register we will ask your name, email address, and you will be prompted to generate a Username and a Password. This information might be used to communicate updates and product releases. Once you have created an account with us, you can update any personal information submitted such as address or email.

Other Non-Personal Information

We collect information regarding the pages visited and which links were "clicked". This information will no be saved permanently. We collect such information by using small bits of information, known as "cookies".

What are Cookies?

Cookies are small text files that are stored on a user’s web browser. Cookies are entirely ‘passive’ and do not contain software programmes, viruses, or spyware. They create a link from one’s web browser to a specific site. The link serves a purpose only if one returns to that site. If not, cookies expire. Cookies identify a user within a site’s database, but handle no information beyond that which the user provides (our cookies do not store financial data, cannot obtain data from your hard drive or from anywhere in your computer). The idea behind cookies is to deliver a pleasant online experience. They are useful. Cookies allow us to track how many people visited our site, from what geographic locations, and the pages they saw enabling us to asses the areas that need more emphasis, improvement or deletion.

All browsers allow you to refuse cookies. Please consult your browser’s tools for instructions on how to deactivate cookies.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You sesssion ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

Our Commitment To Children's Privacy

Protecting the privacy of children is always a serious matter. We do not attract or cater to anybody under 13 years of age, and neither do we collect or maintain information from anybody under 13 years of age.

Security and Personal Protection

At www. wholeSurgical.co.za we are aware of the importance of the information and privacy of our customers. To guarantee the safety and protection of our customers and their personal information we use a Comodo SSL Certificate that secures all your online transactions. Any information submitted under https connection will be encrypted with the strongest algorithms available. The SSL certificate on this website carries a $10,000 warranty to further protect our customers' purchases. We also use McAfee Secure Sockets Layer (SSL) for additional protection.

Your name and address is shared with the shipper that delivers the products you purchase from us.